FAQ
Home Visit

FAQ

For the enjoyment of all visitors, and to ensure a memorable experience while at Greenwood, advance registration is strongly recommended. Entry to the Garden is by vehicle only. Parking is complimentary. Self-guided Garden Guides and Maps will be provided at the Ticket Kiosk.

We look forward to your visit!

COVID-19 POLICIES

Greenwood Gardens adheres to state and federal guidelines pertaining to COVID-19.

Do you have access to public restrooms and are they accessible?
Yes. Restrooms will be available and limited to two (2) people per room at any given time.

General Information

What are Greenwood’s general rules guiding visitation?
Click here for a full list of Garden Etiquette guidelines.

IMPORTANT NOTE:

Advance registration is strongly recommended.  If you arrive without advance registration, we will do our best to accommodate you, pending availability. Click here to register in advance. All timed entries have a 30-minute grace period for entry, with the exception of 3:30 p.m., which is the last entry of the day.  If your circumstances change, your registration is still valid on the same day up until 3:30 p.m.

If I have registered in advance, and I am unable to visit, may I exchange it for another day?
Yes. Based on availability, you may exchange your registration by calling 973-258-4026, ext. 21, or emailing visitorservices@greenwoodgardens.org.  We are unable to return phone inquiries during the weekend when we are serving visitors on-site. Messages are returned on Monday through Friday of the following week.

If you have an urgent inquiry regarding your advance registration, please email visitorservices@greenwoodgardens.org. We will do our best to accommodate your request.

Entry

When may I visit the Garden?
The 2022 season begins Sunday, May 1 and runs through Saturday, November 5. Sunday, November 6 is Members-Only Day. Hours are 10:00 a.m. to 5:00 p.m. on Fridays, Saturdays, and Sundays. You can register in advance at greenwoodgardens.org, by leaving a message at 973-258-4026, ext. 21. Messages are returned on Monday through Friday of the following week. You may also email visitorservices@greenwoodgardens.org. All registrations allow for a 75-minute self-guided tour. Important note: last entry of the day is at 3:30 p.m.

What are Greenwood’s entry procedures?

  • We recommend that all registrants arrive within 30-minutes of their indicated time slot. The last entry is at 3:30 p.m. and the garden closes at 5:00 p.m. If your circumstances change, your registration is still valid on the same day up until 3:30 p.m.
  • Visitors arrive by car and proceed through the gate, stopping along the way at our ticket kiosk where you present a copy of your advance registration on paper, show by phone, or announce yourself to our ticket attendant.
  • You will be provided with our Garden Guide, a self-guided walking tour pamphlet with map and garden etiquette, to help you navigate through the garden.
  • Once you are checked in, you will be directed to our parking areas.

Can a visitor walk in?
For the safety of all visitors, entry to the garden is by vehicle only. 

Are pets permitted?
The only animals permitted in the garden are certified service animals.

Are baby strollers permitted?
Strollers are permitted on the Main Terrace only, and not beyond the first staircase. Complimentary stroller parking is available near the East Pavilion.

Is photography permitted?
Please read our photography policy by clicking here.

What happens in case of inclement weather, and I have already registered in advance?

Registration will be reissued for another day based on availability. If you are already on-site and must miss your experience due to weather, please stop at the Visitor Center as you exit to provide us with your contact information so that we can reissue your registration for another time.

Can I apply my admission fee to Membership?
Yes! Same day admission applies toward the cost of Membership. You will then have complimentary access to the Garden plus many other benefits for one full year. Please see the Visitor Services Site Manager for assistance.

Are guided tours available?
Guided tours may be pre-arranged by emailing smurphy@greenwoodgardens.org. So you have sufficient information during your self-guided tour, we provide every visitor with a copy of our expanded Garden Guide which includes an extensive background on the history of the garden, archival photos, and details about its features.

Are the Cottages and Main House open for tours?
The Cottages and Main House are not open for tours. The outdoor features of our 28-acre site are the focus of visitation.

Are the gardens wheelchair-accessible?

The restored Main Terrace with partial views of the gardens is accessible to all visitors. The remainder of the historic landscape at Greenwood is true to its original design and is not wheelchair- or stroller-accessible. The uneven terrain and stairs can be difficult to navigate. Certified service animals are welcome. We offer accessible parking and public restrooms.

Is there seating in the garden?
Comfortable benches are located throughout the garden, and we welcome you to sit and contemplate nature.

Is there a café at Greenwood Gardens?
Yes. Adelaide’s Café accommodates visitors with seating for a bring- your-own-lunch, and seats are available on a first-come, first-served basis.  Boxed water is sold at the Visitor Center.  Eating is not permitted in other areas of the garden.

Are picnicking, blankets, and chairs allowed?
No. Blankets, chairs, food, or beverages, except for personal water bottles, are permitted on-site.

Is there a gift shop?

Yes.  Our gift shop is located at the Visitor Center and due to COVID-19, will accommodate a maximum of three visitors at a time.  We require masks to be worn indoors while shopping in the gift shop.

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